Frequently asked questions

Health Insurance FAQ’s

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1-877-687-1169
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Find answers to top questions about Ambetter health insurance

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1-800-352-2583
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Find answers to top questions about Florida Blue health insurance

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1-844-365-7373
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Find answers to top questions about Aetna CVS health insurance

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800-477-8768
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Find answers to top questions about AvMed health insurance

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1 (800) 244-6224
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Find answers to top questions about Cigna health insurance

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(888) 560-5716
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Find answers to top questions about Molina health insurance

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1-888-200-0405
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Find answers to top questions about United Healthcare health insurance

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1-855-672-2788
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Find answers to top questions about Oscar health insurance

Have Question?

What is health insurance and why do I need it?

Health insurance is a type of coverage that helps pay for medical and surgical expenses. It is important to have health insurance to protect yourself from financial burden in case of illness or injury, as medical expenses can be very expensive.

What are the different types of health insurance plans available?

There are several types of health insurance plans available, including Health Maintenance Organization (HMO), Preferred Provider Organization (PPO), Point of Service (POS), and High-Deductible Health Plan (HDHP) with a Health Savings Account (HSA).

ID Cards

It is customary for your physical ID cards to be issued approximately within a period of 3 to 4 weeks starting from the day you make your initial payment. It is worth noting that the sooner you settle your payment, the faster you can expect to receive your ID cards in the mail.

In addition, upon registering for your member portal, you will usually be granted access to your digital ID cards. This electronic alternative provides you with the convenience of being able to view your identification information and details instantly and securely, without the need to wait for physical cards to arrive by mail.

How much will my health insurance cost?

The cost of health insurance varies depending on several factors such as the type of plan, your age, your location, your income, and the level of coverage you choose.

What is a premium, and how often do I need to pay it?

A premium is the amount of money you pay to your health insurance provider for coverage. You may pay it monthly, quarterly, or annually depending on your plan.

What is a deductible, and how does it work?

A deductible is the amount of money you pay out of pocket before your health insurance coverage kicks in. For example, if your deductible is $1,000, you will need to pay that amount before your insurance provider will cover any medical expenses.

What is a copay, and how does it work?

A copay is a fixed amount of money you pay for a specific medical service, such as a doctor visit or prescription medication. The amount of your copay may vary depending on your plan.

What is coinsurance, and how does it work?

Coinsurance is the percentage of the cost of a medical service that you are responsible for paying after your deductible has been met. For example, if your coinsurance is 20%, you will be responsible for paying 20% of the cost of the service, and your insurance provider will cover the remaining 80%.

What is an out-of-pocket maximum, and how does it work?

An out-of-pocket maximum is the maximum amount of money you will be responsible for paying for covered medical expenses in a given year. Once you reach this limit, your insurance provider will cover the rest of your expenses for that year.

What is a health savings account (HSA), and how does it work?

A health savings account (HSA) is a tax-advantaged savings account that you can use to pay for eligible medical expenses. You must be enrolled in a high-deductible health plan to be eligible for an HSA.

What is a network, and how does it affect my coverage?

A network is a group of healthcare providers and facilities that have agreed to provide services to members of a specific health insurance plan. If you receive care from a provider outside of your network, you may be responsible for paying more out of pocket.

What is a formulary, and how does it affect my prescription drug coverage?

A formulary is a list of prescription drugs that are covered by your health insurance plan. If a medication is not on the formulary, you may be responsible for paying the full cost of the medication.

Can I see any doctor I want with my health insurance plan?

It depends on your plan. Some plans require you to choose a primary care physician and receive referrals to see specialists, while other plans allow you to see any provider in your network without a referral.

What is a pre-existing condition, and how does it affect my coverage?

A pre-existing condition is a health condition that you had before enrolling in your health insurance plan. Under the Affordable Care Act, health insurance providers cannot deny coverage or charge higher premiums for pre-existing conditions.

What services are covered by my health insurance plan?

The services covered by your health insurance plan may vary depending on your specific plan. However, most plans cover basic services such as doctor visits, hospitalization, emergency care, and prescription medications. Some plans also cover additional services such as mental health treatment, rehabilitation, and preventive care.

How do I file a claim with my health insurance provider?

To file a claim with your health insurance provider, you will need to submit a claim form along with any relevant documentation, such as receipts or invoices. You can typically submit a claim online, by mail, or by phone.

What happens if I don't pay my health insurance premium on time?

If you do not pay your health insurance premium on time, your coverage may be terminated. You may also be responsible for paying any medical expenses that you incur during the time when your coverage was lapsed.

How can I change my health insurance plan or provider?

You can change your health insurance plan or provider during the open enrollment period, which typically occurs once a year. You may also be able to change your plan or provider if you experience a qualifying life event, such as a change in employment status or a move to a new location.

What happens if I lose my job and my health insurance coverage?

If you lose your job and your health insurance coverage, you may be eligible to enroll in a new health insurance plan through the Health Insurance Marketplace. You may also be eligible for COBRA coverage, which allows you to continue your current coverage for a limited period of time.

How can I determine if a specific medical treatment or procedure is covered by my health insurance plan?

You can determine if a specific medical treatment or procedure is covered by your health insurance plan by reviewing your plan’s Summary of Benefits and Coverage (SBC) or by contacting your insurance provider directly.

Are there any discounts or incentives for staying healthy and avoiding illness or disease?

Some health insurance plans offer discounts or incentives for staying healthy and avoiding illness or disease. These may include rewards programs, discounts on gym memberships, or lower premiums for meeting certain health goals.

Consult with us and secure your health insurance plan today!

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